Returns + Exchanges
All purchases made from our website may be returned for a full refund (of your product purchase) or exchanged within 30-days of purchase, except of course, Final Sale items.
Enclose your filled out return/exchange form and send to:
10 Westpoint Lane, Ste 10-219
You pay for the postage back to us. For exchanges we pay for postage back to you.
Due to the current situation please allow 3 to 4 weeks to process a return.
We just moved so please be patient.
Questions? Email us at firstname.lastname@example.org
Or call 888.RWF.WOOL (+1-888-793-9665)
Your voicemail or email will be returned in a timely manner, but because of limited capacity and our current situation, there is no person available to answer our toll-free line. We ask that you be patient while we try and accomodate every customer.
Thanks and stay healthy!